Privacy Policy

At jenhansen.com (the Site) we strive to provide excellent service to our customers and to establish trust in our practices. This Privacy Policy explains what information we collect from you, how we collect it, how we use it and how we protect it. By visiting this Site, you accept this Privacy Policy’s terms. You’re not authorized to use this Site unless you agree with this Privacy Policy.

This Privacy Policy applies only to this Site. We’re not responsible for the practices employed by any third-party sites including ones to which we link or that link to us. Those sites will have rules and practices of their own.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please email us at hello@jenhansen.com.

INFORMATION COLLECTED OR RECEIVED

We collect information from you on this Site to provide a meaningful, safe, efficient, and customized experience. We use this information to:

  • make it easier for you to use this Site,

  • communicate with you about your orders, billing and payment,

  • verify your identity when you make a purchase on our Site,

  • provide targeted online marketing for the Site, and

  • alert you to new products, services and special offers that might specifically interest you.

Information You Provide.

Email. If you sign up for our emails, you’ll need to give us your email address. We use it to send you occasional updates on our jewelry and let you know about sales or promotions. We hope you enjoy being in the know about us.

When You Order from Us. If you order any jewelry from us, then you must provide your: name, shipping address, billing address, and credit card information. We use this information, along with your email, for billing purposes, to fulfill your orders, and to communicate with you about your orders. 

About Credit Cards. We collect your credit card information through our Site, and credit card payments are processed by Stripe, Inc. (www.stripe.com). No credit card information is exposed or retained in the Site’s own systems. Please do not send your credit card information to our team directly, for example by emailing this information to us at hello@jenhansen.com. Please use our secure, online system to enter your credit card information.

Information We Automatically Collect or Receive.

Log Files. Like most sites, we automatically receive and store in log files certain information from your browser when you visit the Site. This information includes your Internet protocol (“IP”) address, browser type, Internet service provider, the referring/exit pages, your operating system, and the date/time stamp of your Site visit. We use this information, which doesn’t identify individual Site visitors, to analyze and understand how the Site works for you so we can improve it, to administer the Site, and to gather demographic information about Site visitors for targeted online marketing purposes. We may link this automatically collected information to your personal information.

Information from other sources. We may receive information about our users from third party social platforms such as Facebook. When you access or use our site or mobile application through such a site, you allow us to access or collect information made available by the third party site in accordance with its privacy policy. This information may be available from your profile or account with the third party site or from cookies placed on your device by the third party site. Depending on your privacy settings this information may include: Facebook interests, gender, friends and location.

Information collected automatically. We automatically collect information from your browser or device when you visit the Site. This information includes your IP address, device ID, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us, and the referring site address.

Other Information We Receive About You.  

As you might expect, we usually collect or receive information through our Site. But we also may collect information offline, and it’s important to us that we preserve the privacy of your personal information both online and off. For example, if you call us to discuss an order, we may ask for the shipping address for that order. There are other ways we could learn of personal information offline, but this Privacy Policy doesn’t try to predict all those methods. We just want you to know that we try to treat offline information collection, uses, and disclosures consistently with our online privacy practices.

HOW WE MAY DISCLOSE THE INFORMATION WE COLLECT OR RECEIVE

Information we collect from you may be either personal or aggregate. Personal information is identifiable to you, like your name, email address, shipping and billing addresses or credit card information. Aggregate information is summary data of the behaviors and interests of groups or categories, so it won’t identify you.  

Aggregate Information. We use aggregate information for the purposes of internal business research and sales and business development. We may share aggregated information about our visitor and customer base with third parties such as our retail partners. This information may include the number of daily visitors to our Site and the number of orders placed on a certain date. We do not link aggregated data with personal information.

Personal Information. We do not sell, rent, trade, license, or otherwise disclose your personal information to third parties, except in these limited circumstances:

  • Disclosures to our Agents, Consultants and Related Third Parties. Like most Internet retailers, we use third parties to help ensure our business runs smoothly. We disclose your information to these third-party companies so they can perform their specific functions for us, such as shipping jewelry to you. When we employ other companies to perform functions of this nature, we only disclose the information that they need to perform their requested function. We do not authorize them to retain, share, store, or use personal information provided by us for any other purpose.

  • Disclosures Required by Law or Otherwise. We may disclose your personal information if we believe, in good faith, that it’s necessary to: (1) comply with a legal obligation such as in response to a court order or subpoena; (2) protect the safety of fellow customers or the public; (3) protect against legal liability; or (4) protect and defend our rights or property.

  • Disclosures for a Business Transaction or Insolvency. We also may disclose your personal information in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of our business or assets. For example, if we merge with another company, we may disclose your personal information to that company, but the disclosure would be subject to our Privacy Policy.

HOW YOU CAN CONTROL YOUR PERSONAL INFORMATION

  • Log Into Your Account. You can change the personal information you provide by logging into your account and making the appropriate changes.

  • Opt-Out. You can always “opt-out” of having your personal information used for certain purposes. At your request, we will stop sending you certain emails or even deactivate your account to prevent any future purchases through it. Please email hello@jenhansen.com with subject line “Unsubscribe” to be removed from our email list or to deactivate your account.

  • Block Cookies and Targeted Advertising. You can prevent the Site and our third-party partners from setting and accessing cookies on your computer by setting your Internet browser to block cookies. If you reject or block all cookies in your browser settings, then you will not be able to fully use the Site. You also may remove yourself from the targeted advertising of companies participating in the Digital Advertising Alliance program by opting out here. Our Site does not act on “do not track” request headers, but you can still limit tracking by taking these steps.

HOW WE PROTECT YOUR PERSONAL INFORMATION

We use technical, physical and administrative safeguards to protect your information. We restrict access to your personal information to only our employees and contractors who need it to perform a specific job function. And we require all employees and contractors with access to your personal information to follow specific practices concerning its proper handling. We also hold our vendors who need access to your personal information to strict confidentiality requirements. We backup our Site servers constantly. Our servers are hosted at locations which are private and secure data center facilities, behind physical and virtual firewalls.

But please remember, while we use industry-standard precautions to safeguard your personal information, we can’t guarantee absolute security. We wish we could, but 100% security doesn’t exist anywhere online or off.

CHILDREN’S PRIVACY

We respect children’s privacy. This Site is not intended for persons under the age of 13. If you’re under 18 years old, please do not submit any personal information to us without the consent and supervision of a responsible parent or legal guardian.

DATA RETENTION

We will retain your information as long as we deem necessary. You may inform us of any changes or requests in regards to your personal data, and in accordance with our obligations under local data protection laws, we will use all reasonable means to update or delete your personal data accordingly. Please email hello@jenhansen.com. You should not expect that all of your information will be completely removed from our databases in response to your request. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. 

UPDATES TO THIS PRIVACY POLICY

We will post any changes and updates to this Privacy Policy on this Site so you can always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy periodically so you’ll know if it has been changed or updated.
 

Created: July 1, 2016