JEN HANSEN offers Ground, 2 Day, and Overnight shipping to the United States starting at $12.95. You can choose the shipping method at checkout. The cost, which includes insurance, will be added to your order total. Shipping services vary based on destination; JEN HANSEN reserves the right to choose the carrier.

Orders shipping Ground can take up to five business days to arrive within the continental US, except in the holiday period (November and December), when delivery can take up to seven business days.

Prior to shipment, please expect order processing to take up to three business days.

Please contact JEN HANSEN customer service – +1 847 899 1840 or – to purchase and ship internationally via USPS, or for expedited shipping requests. Please include your name, telephone number, and a link to the item you would like to purchase from our website and we will respond with a shipping quote and timeline.


We accept items purchased on for exchange within 14 days of purchase as long as items are unused, in the original undamaged condition, with original tags and packaging. We do not refund or credit back purchases.

We do not accept exchanges on any custom, customized, or sale items.

To initiate an exchange, please email to request authorization. Upon approval, we will provide you with a prepaid shipping label for return shipping. Please affix this label to your package and drop it off at any designated UPS shipping location.

JEN HANSEN is not responsible for items damaged or lost in transit. Please consider getting your package scanned and obtaining a receipt as proof of shipment.

Upon receipt of the returned item, we will deduct $6.95 for return shipping costs from your refund. Your refund will be provided as an electronic gift card to our website, which you can use towards your next purchase.

If you purchased JEN HANSEN through one of our retail partners, please contact the retailer directly concerning your return.


Having an issue with your JEN HANSEN piece purchased through

Email us at with a photo of the piece, as well as your name, telephone number, and a brief description of the problem. We will respond with a repair quote within two weeks.

If you purchased your piece from less than six months ago and it has not been damaged by your misuse, there will be no charge for the repair.

If you purchased your piece from six months ago or more, and / or you have damaged the piece, you will be charged a minimum of $35 for the repair. Additional fees may apply on items that require extensive work, to be determined upon receiving your piece in our studio.

Please note that discontinued items cannot be repaired. All repairs are subject to shipping charges. Repairs take an average 4-6 weeks upon arrival. 

JEN HANSEN is focused on the quality of the gemstones in each of our one of kind pieces. We choose each one especially for its unique characteristics. As each is irreplaceable, the gemstones in these one of a kind JEN HANSEN pieces are not repairable if damaged. If you need to replace a damaged gemstone for a fee please contact us. We may be able to locate a similar piece and in this case we will notify you and offer you the option of purchasing it as a replacement stone for your piece.

If you purchased JEN HANSEN through one of our retail partners, please contact the retailer directly concerning your repair.